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Privacy Policy
Last Updated: January 2025
1. Introduction
ZoneBroz Studios ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By using our website and services, you consent to the data practices described in this policy. If you do not agree with the practices described, please do not use our services.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, company name, and role
- Business Information: Company size, annual revenue, website URL, and project requirements
- Project Details: Budget information, service interests, and project descriptions
- Communication Data: Messages, inquiries, and feedback you send to us
- Payment Information: Billing details processed through secure payment processors (we do not store full payment card details)
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
- Device Information: IP address, browser type, operating system, device type, and screen resolution
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
2.3 Information from Third Parties
We may receive information about you from third-party services, such as:
- Payment processors (e.g., Ozow) for transaction verification
- Analytics services (e.g., Google Analytics) for website usage statistics
- Social media platforms if you interact with us through social media
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our design and development services
- Communication: To respond to inquiries, send project updates, and provide customer support
- Business Operations: To process payments, manage projects, and fulfill contractual obligations
- Marketing: To send promotional materials, newsletters, and updates about our services (with your consent)
- Legal Compliance: To comply with legal obligations, including KYC (Know Your Customer) requirements for payment processing
- Analytics: To analyze website usage, improve user experience, and optimize our services
- Security: To detect, prevent, and address security issues and fraudulent activity
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: To fulfill our contractual obligations and provide requested services
- Legitimate Interests: To operate our business, improve services, and ensure security
- Consent: When you have provided explicit consent for specific processing activities
- Legal Obligation: To comply with applicable laws, including KYC and anti-money laundering regulations
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
5.1 Service Providers
We may share information with third-party service providers who assist us in:
- Payment processing (e.g., Ozow)
- Website hosting and maintenance
- Email delivery and communication services
- Analytics and performance monitoring
- Customer relationship management
These service providers are contractually obligated to protect your information and use it only for specified purposes.
5.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, including:
- Compliance with KYC and anti-money laundering regulations
- Response to legal process or requests from law enforcement
- Protection of our rights, property, or safety, or that of others
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5.4 With Your Consent
We may share your information with third parties when you have provided explicit consent to do so.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure payment processing through certified payment providers
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations (including KYC record-keeping requirements)
- Resolve disputes and enforce agreements
- Maintain business records as required by law
When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Objection: Object to processing of your information for certain purposes
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your information to another service provider
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your preferences and website usage. Cookies are small text files placed on your device when you visit our website.
9.1 Types of Cookies
- Essential Cookies: Required for website functionality and cannot be disabled
- Analytics Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
9.2 Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.
13. KYC and Compliance
As part of our compliance with Know Your Customer (KYC) requirements for payment processing services, we may collect and verify:
- Business registration and incorporation documents
- Identity verification documents for business owners and authorized representatives
- Business address and contact information
- Financial information necessary for payment processing
This information is collected and retained in accordance with applicable financial regulations and anti-money laundering laws.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered users (if applicable)
Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
16. Governing Law
This Privacy Policy is governed by the laws of South Africa. Any disputes arising from this policy or our data practices shall be subject to the exclusive jurisdiction of the courts of South Africa.